Behavioral Health Crisis Response

Alaska Implementation Updates

March 2024

December 2023
August 2023
May 2023
December 2022
August 2022
May 2022
July 2021
March 2021
Alaska Crisis Now Innovation Timeline (Fall 2022)


Crisis Now Project Overview

Core Element: Crisis Call Center

Core Element: Mobile Crisis Teams

Core Element: 23-Hour Stabilization

Core Element: Short-Term Stabilization

Core Principles and Practices

The Alaska Mental Health Trust Authority (the Trust), the Departments of Health and Family and Community Services, and a multitude of other partners are working together to implement improvements to Alaska’s system of care that responds to individuals experiencing a behavioral health crisis using the nationally recognized Crisis Now model as a framework.

Implementation of an improved behavioral health crisis system of care means people experiencing a behavioral health crisis get the right care, in the right setting, when they need it - just like what we expect for individuals experiencing a physical health crisis.

Alaska primarily relies upon law enforcement, EMS, and hospital emergency rooms to serve people in behavioral health crisis. Law enforcement and EMS officers respond to a wide range of issues, including homelessness and behavioral health crises, in addition to crime, accidents and fires. Responding to behavioral health crises is largely outside of their scope and training. Most Alaska communities do not have the appropriate facilities and services where officers can take people to receive appropriate care.

Law enforcement and EMS response sometimes results in negative outcomes for the person experiencing the crisis, unnecessary violence, or additional trauma. It also diverts public safety resources away from crime prevention and other law enforcement activities. Public safety engagement in behavioral health emergencies further stigmatizes and criminalizes mental illness and addiction.

Alongside DHSS and other community partners, the Trust has been working to implement elements of the Crisis Now model in Anchorage, the Mat-Su, Juneau, and Fairbanks. While not every element of the Crisis Now model can be implemented statewide, many of the system improvements that are a part of a transformed system of crisis care, including a robust 24/7 crisis call line, will positively impact communities large and small across the state.

The Crisis Now model is a continuum of three components that are working in many communities to prevent suicide, reduce the inappropriate use of emergency rooms and correctional settings, and to provide the best supports for individuals in crisis. The components of the Crisis Now model include:

  • A regional or statewide crisis call center that coordinates in real-time with the other components;
  • Centrally deployed, 24/7 mobile crisis teams (ideally, a clinician and a peer) to respond in person to individuals in crisis;
  • 23-hour and short-term stabilization, which may be operated separately or jointly, offering a safe, supportive and appropriate behavioral health crisis placement for those who cannot be stabilized by call center clinicians or mobile crisis team response.

The Trust led a stakeholder outreach effort in Anchorage, Fairbanks, and the Mat-Su, along with contractor RI International (RI), an operator and consultant on the Crisis Now framework, to recommend how services could be implemented in Alaska. In late 2019, the Trust led a site visit to Maricopa County, Arizona, with Trust leadership, DHSS representatives, and other key partners during which attendees toured the community’s Crisis Now services system of care.

RI International drafted a report that identifies gaps in existing services, projected demand, feasibility and costs associated with implementation, and made recommendations for policy and regulatory changes to support the Crisis Now components in the three identified communities and statewide.

This report builds from two studies of Alaska’s acute behavioral health system initiated by the Trust (links below in Resources section).

These reports highlighted challenges in access to behavioral health care through civil and forensic access points, indicating the need for a different approach to care for people in crisis, and the need to divert individuals in behavioral health crisis from inappropriate care settings (medical emergency departments and jail, respectively).

Stakeholders participating in the ASHNHA project reiterated that improving behavioral health care in emergency departments requires investment across the continuum of care, and that access to psychiatrists and appropriate discharge are vital.

The Forensic Psychiatric Hospital Feasibility Study recommended implementation of the Crisis Now model as a form of pre-arrest diversion from jail, and ultimately the overburdened forensic evaluation and restoration process.

Comp Plan Strategy Alignment

Work at the Trust aligns with goals and objectives outlined in Strengthening the System, Alaska's Comprehensive Integrated Mental Health Program Plan, 2020-2024 (Comp Plan).

Efforts to build out and optimize crisis response systems to include a robust crisis call line, dispatched mobile crisis teams, and 23 hour/short term crisis stabilization programs support these plan objectives:

Goal 5, Objective 5.1: Coordinate prevention efforts to ensure that Alaskans have access to a comprehensive suicide prevention system, and

Goal 5, Objective 5.2: Support and improve the system to assist individuals in crisis.


Katie Baldwin, Chief Operating Officer

Eric Boyer, Senior Program Officer


Articles and Media about Behavioral Health Crisis Response

 Alaska Behavioral Health Crisis Response, Short Videos (2022)

Trust Sponsored Crisis Now Implementation Webinar Series

Trust Sponsored Series in the Anchorage Daily News, 2023

Trust Sponsored Series in the Anchorage Daily News, 2021